Return & Refund Policy

At Capraros LLC, we want you to shop with confidence. Please review the following conditions before purchasing or installing your wheels or rims.

1. Return Window

You may request a return of eligible wheels or rims within 14 calendar days of delivery. For in-store purchases collected at our location, the return window begins on the date of pickup.

Please contact us within this period to begin the return process.

2. Eligible Returns

To qualify for a standard return, wheels or rims must be:

Unused and in their original, immaculate condition.
Never mounted with tires or installed on a vehicle.
Free of scratches, scuffs, marks, dents, or other damage.
Unmodified, with no repairs or alterations.

Please include all accessories and components supplied with the product and retain the original packaging whenever possible.

Wheels or rims that have been mounted, installed, used, altered, or damaged after delivery are not eligible for a standard change-of-mind return. Items received damaged, defective, or incorrect are addressed separately below.

3. Inspect Before Installation

Inspect all items upon delivery and before mounting tires or installing them on your vehicle. Check the model, size, finish, bolt pattern, offset, and other relevant specifications against your order.

If you notice damage, an incorrect item, or a potential fitment issue, stop and contact us before proceeding with installation.

4. How to Request a Return

Your order number or proof of purchase.
Your full name and contact information.
The item you wish to return.
The reason for the return.
Photos showing the item’s condition, where applicable.

Our team will review your request and provide return instructions. Please contact us before shipping any items, and use the return address provided in those instructions.

Return authorization allows the item to be sent back for inspection and does not guarantee refund approval.

5. Return Shipping

For standard returns, customers are responsible for arranging and paying for return shipping.

Items must be packaged securely to prevent damage during transit. We recommend using a trackable shipping service and appropriate shipping insurance, and retaining your shipping receipt.

If your item arrived damaged, defective, or incorrect, contact us before arranging return shipping so we can review the issue and provide appropriate instructions.

6. Inspection and Refund Approval

All returned items are inspected upon receipt to confirm that they meet the eligibility requirements above.

After inspection, we will notify you whether your refund has been approved. If an item does not qualify, we will explain the reason and contact you regarding next steps.

Approved refunds will be processed through the original payment method or payment provider. The time required for a refund to appear in your account depends on the provider’s processing procedures.

7. Financing and Lease-to-Own Transactions

For purchases made through a third-party financing or lease-to-own provider, approved returns will be processed through that provider. Any refund, balance adjustment, or agreement cancellation will be handled according to the provider’s applicable terms and procedures.

Capraros LLC does not issue direct cash refunds for transactions paid through a financing or lease-to-own provider.

Submitting a return request does not automatically cancel your payment obligations. Contact your provider about scheduled payments and account status while your return is being processed.

This store policy does not limit any separate return or termination rights available under your financing or lease-to-own agreement.

8. Damaged, Defective, or Incorrect Items

If an item arrives damaged, appears defective, or does not match your order, please contact us promptly. Include your order number, a description of the issue, and clear photos of the item and packaging.

Keep the packaging and do not install, use, or modify the item while the issue is being reviewed.

These claims are reviewed separately from standard change-of-mind returns. The unused-condition requirements above do not, by themselves, exclude a claim concerning damage or a defect present upon delivery.

9. Contact Us

For return requests or questions, please use the Contact page at capraros.com.

Capraros LLC
20346 NE 16th PL
Miami, FL 33179
United States

Please confirm return shipping instructions with our team before sending merchandise to this address.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.